1.1 After-sales Product Range: The entire range of products under the Saramonic brand.
1.2 Warranty Period: The microphones and earphones have a warranty of two years. The warranty period for other accessories is as specified in the table below.
1.3 Supplementary Warranty Period: Accessories included in the product's original packaging are considered part of the product. Warranty periods for these accessories are as follows.
|
NO |
Accessory Name |
Warranty Period |
Remarks |
| 1 |
Microphones (all series) |
2 years |
/ |
| 2 |
Headsets |
2 years |
/ |
| 3 |
Mounts, Clips (full range) |
6 months |
When sold separately, the warranty period is consistent with the left column. |
| 4 |
Removable Lithium Batteries (full range) |
6 months |
|
| 5 |
Audio Cables (full range) |
6 months |
|
| 6 |
Cold Shoe Adapters (full range) |
3 months |
|
| 7 |
Shock Mounts (full range) |
3 months |
|
| 8 |
Battery Compartments (full range) |
3 months |
|
| 9 |
Windscreen, Sponge Covers(full range) |
1 month |
1.4 Supported Warranty proof: Paper and electronic invoices. The product's warranty start date is based on the purchase date. If a consumer loses both the invoice and the product's warranty card and cannot provide valid evidence of the purchase date, the warranty start date will be extended by 90 days from the manufacturing date indicated by the product's serial number.
2、Warranty Policy
|
Warranty Policy |
Explanation |
|
Fifteen-day Free Replacement |
If the product experiences non-human-induced performance failures, you can choose to replace it with the same model and specifications or opt for free repair. |
|
Repairs Beyond Fifteen Days Within Warranty |
During the warranty period, if the product experiences performance issues due to non-human causes, We can provide free spare parts to the distributor, who will be responsible for repairing the product. For distributors who lack the capability or conditions to perform repairs, we will offer a replacement service. |
|
NO |
Details |
| 1 |
The product has exceeded the Three Guarantees effective period and free repair period |
| 2 |
No formal purchase invoice and valid Three Guarantees proof (unless the product's serial number indicates it is still within the Three Guarantees period) |
| 3 |
The Three Guarantees proof has been altered or the serial number on the proof does not match the product |
| 4 |
Damage caused by improper operation, maintenance, storage, or other reasons not related to the product itself (e.g., water ingress, dampness, falling, pulling, squeezing, external force, over-voltage, over-current, using non-standard accessories) |
| 5 |
Unauthorized service personnel have repaired, modified, altered, or disassembled the product |
| 6 |
Damage caused by using pirated software or virus infection |
| 7 |
Damage caused by force majeure (e.g., earthquakes, lightning, fires, floods, mudslides, typhoons) |
| 8 |
Other faults or damage not caused by the product's design, technology, manufacturing, or quality issues |
| 9 |
Improper storage: such as long-term exposure to high temperature, high humidity, high pressure, strong electromagnetic field environments, long-term non-charging of powered products, causing rapid aging or damage to speakers, microphones, or batteries. |
| 10 |
Using non-manufacturer-approved accessories, causing the product to malfunction |
| 11 |
Excluding special reasons, announced or notified as unable to provide after-sales service |
We are committed to providing exceptional support to our global users. Whether you have questions, feedback, or need assistance, our dedicated team is here to help. You can reach us via WhatsApp at +86 133 5290 2207 or email us at support@Saramonic-mic.com. Rest assured, no matter where you are in the world, we're just a message away, ready to assist you with any inquiries or concerns you may have. Your satisfaction is our priority, and we look forward to serving you with excellence.
- Email: support@saramonic.com
- WhatsApp: +86 133 5290 2207
The information we collect about you depends on the Services you use, how you use them, and the information you provide to us.We collect information in three main ways: (1) information you provide directly to us; (2) information we collect automatically through technology when you use the Services; and (3) information we collect from other sources.
The information we collect about you depends on the Services you use, how you use them, and the information you provide to us.We collect information in three main ways: (1) information you provide directly to us; (2) information we collect automatically through technology when you use the Services; and (3) information we collect from other sources.
